Terms of service

Terms & Conditions

Welcome to Épure Matcha! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products ("Services"). By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

1. General Information

The website is operated by Épure Matcha (referred to as "we", "us", or "our"). By using our website, you acknowledge and agree to be bound by these Terms, along with our Privacy Policy and any other relevant policies that apply to your use of our Services.

We currently ship exclusively within the Netherlands.

2. Eligibility

To place an order on Épure Matcha, you must be at least 18 years of age or the age of majority in your jurisdiction. By using our website and services, you confirm that you are legally capable of entering into a binding contract and that you meet the eligibility requirements to make purchases on the site.

3. Agreement

By completing an order, you are entering into a binding agreement with Épure Matcha for the purchase of the selected products. This agreement is subject to these terms and conditions.

4. Products and Availability

All products offered on our website are subject to availability. If a product is out of stock, we will notify you as soon as possible and offer you the option to cancel your order or choose an alternative product. All descriptions, images, and pricing on our website are for informational purposes and may be subject to change.

5. Prices

Prices listed on the website are inclusive of VAT and exclusive of shipping costs. We reserve the right to change prices at any time without prior notice. Any applicable shipping costs will be displayed at the checkout.

6. Shipping and Delivery

6.1. We currently only ship within the Netherlands.
6.2. Orders will be processed as soon as possible, and we aim to ship orders within 1-3 business days. Delivery times may vary depending on your location.
6.3. We are not responsible for delays caused by external factors such as courier issues or weather conditions.

7. Payment

We offer a variety of secure payment methods for your convenience. Payment for all products and any applicable shipping costs is due at the time of purchase. Orders will not be shipped until payment has been received.

8. Right of Withdrawal

8.1. Due to the nature of our products (perishable and for hygiene reasons), we do not accept returns or offer a right of withdrawal once an order is confirmed.
8.2. If there is an issue with your order or the products are damaged upon arrival, please contact us immediately at info@epurematcha.com for assistance.
8.3. If you believe there is an error in your order, please reach out to us within 48 hours of receiving your products.

9. Refunds and Returns

Due to the perishable nature of our products, Épure Matcha does not accept returns. Refunds are only available in cases where the product is faulty or there was an error with the order (e.g., damaged goods or incorrect items).

10. Privacy and Data Protection

Your privacy is important to us. We are committed to protecting your personal data in compliance with applicable laws and regulations. Please refer to our [Privacy Policy] for detailed information on how we handle your data.

11. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the intellectual property of Épure Matcha or its licensors and is protected by copyright laws. You may not copy, reproduce, or distribute any content without prior written consent.

12. Limitation of Liability

12.1. Épure Matcha is not liable for any damages, losses, or issues arising from the use of our website or products, except where required by law.
12.2. We do not guarantee that our website will be free of errors or interruptions. We are not responsible for any issues caused by technical failures, including but not limited to, server issues or payment processor failures.

13. Force Majeure

Épure Matcha is not liable for failure to fulfill its obligations if such failure is caused by circumstances beyond our control, including natural disasters, government actions, strikes, or technical issues with our third-party service providers.

14. Governing Law

These Terms and Conditions are governed by Dutch law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the Netherlands.

15. Amendments

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately. Please review the Terms and Conditions periodically to stay informed.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.